If something arrives damaged, doesn’t match the specification ordered, or (for consumers) you change your mind, we’ll make it right. This policy forms part of our Terms of Sale.
Damaged or incorrect items (everyone)
If an item arrives damaged in transit, is faulty, or doesn’t match what you ordered, contact the trade desk on +353 1 427 9500 or info@commsbuyer.ie within 48 hours of delivery, with your order number and photos where relevant. We’ll arrange collection and a replacement or full refund (including any delivery charge) at no cost to you.
Consumer change-of-mind (14-day cooling-off)
If you bought as a consumer (not for a business, trade or profession), under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you may cancel within 14 days of receiving the goods, for any reason.
– Tell us within 14 days (email info@commsbuyer.ie) that you wish to cancel.
– Return the goods unused and in original packaging within 14 days of telling us.
– You cover the cost of return postage; we refund the item price (and standard outbound delivery) within 14 days of receiving the goods back, to your original payment method.
– Goods must be in resaleable condition; we may reduce the refund for handling beyond what’s needed to inspect them.
Business / trade purchases
The 14-day consumer cooling-off above does not apply to goods bought for a business, trade or profession. Business returns for change of mind are at our discretion and, where accepted, may be subject to a restocking charge and return at the buyer’s cost. Your rights for faulty or incorrect goods (above) are unaffected.
Non-returnable items
Special-order or custom-cut items, and items that have been installed, modified or are not in resaleable condition, may not be returnable except where faulty.
Refund timing
Approved refunds are issued to the original payment method, typically within 14 days of us receiving the returned item (Stripe processing times may add a few days to when it appears on your statement).
How to start a return
Use the RMA Request form, or contact the trade desk. We’ll issue an RMA number and confirm next steps in writing.